This Privacy Policy explains how SafeTow, LLC ("SafeTow", "we", "us", or "our") collects, uses, and discloses personal information about individuals who use our towing and roadside assistance services, visit our website, or contact our dispatch center. By using our services, you agree to the practices described in this policy.

We may update this Privacy Policy periodically. Changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this policy whenever you use our services. Last Updated: March 1, 2026.

Information We Collect

When you request a tow or contact SafeTow, we may collect the following information:

  • Contact information: name, phone number, and email address.
  • Location data: your GPS coordinates or address at the time of breakdown, used solely to dispatch the nearest available driver.
  • Vehicle information: make, model, year, and VIN (when relevant for heavy-duty or long-distance towing).
  • Payment information: collected through a PCI-compliant third-party payment processor. SafeTow does not store your credit card numbers.
  • Service history: a record of towing jobs associated with your account or phone number, used to provide better service on future calls.

How We Use Your Information

We use your personal information to:

  • Dispatch tow truck drivers to your location.
  • Communicate with you about your service request via phone, SMS, or email.
  • Process payments for towing and roadside assistance services.
  • Improve our dispatch response times and service quality through aggregated analytics.
  • Send optional service updates or promotional offers (you can opt out at any time).

Location Data

Accurate location data is essential to providing our service. When you call SafeTow, our dispatcher may ask for your location or use your phone's GPS data with your permission. Location data is only used to route drivers to you and is not sold to third parties or used for advertising purposes.

Data Sharing

SafeTow does not sell your personal information. We may share your information with:

  • Independent tow truck operators within our network, solely for the purpose of fulfilling your service request.
  • Insurance companies or roadside assistance programs (e.g., AAA, USAA) when you initiate a claim or authorize us to coordinate with them.
  • Payment processors for billing purposes.
  • Law enforcement if required by law or court order.

Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), access controls, and regular security audits. No method of transmission over the internet is 100% secure, but we take every reasonable precaution to protect your data.

Your Rights

Depending on your state, you may have the right to access, correct, or delete the personal information SafeTow holds about you. To make a request, contact us at privacy@safetow.com. We will respond within 30 days.

Contact Us

For any privacy-related questions or concerns, please contact our Privacy Team at privacy@safetow.com or call 1(469) 648-0524.